The Russian TV series "Emergency Call Operator 112" tells the story of a woman named Lyuba. She joins the emergency call center where she will be answering phone calls from people in need of urgent help. The heroine has dreamed of taking this position for many years and approaches her work with great responsibility. However, her first call makes Lyuba extremely nervous. A frightened girl reports that she is lost in a cold forest and her body is starting to fail her. Lyuba must gather all her courage and composure to help the caller.