The animated series revolves around Haru, who works as a Pokémon concierge at a hotel. The main character interacts with Pokémon and their owners, who check into the hotel as guests. They come here to relax and have a great time at the resort. Haru, well-versed in the rules of providing excellent customer service, is ready to provide them with all the amenities. However, the guests sometimes behave in peculiar ways. And most importantly, they can't live without adventures.